1. We must receive payment of the whole of the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.


2.1. The price payable for goods that you order are set out in our website.
2.2. You will be required to pay extra for delivery and we reserve the right to cancel the contract if we cannot deliver to your area. Our delivery charges are set out in our website.


3.1. You may cancel your contract with us for the goods you order within 14 days of receiving said goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. We will refund you within 14 days of receiving the goods back. We will not refund any additional shipping upgrade costs paid for one-day or express delivery.

• You return the goods to us within 14 days after you have notified us.
• The goods are returned to us in the condition in which they were delivered to you.

3.2. To cancel your contract you must notify us by e-mail to support@flexxmemory.com.


4.1. We reserve the right to cancel the contract between us if:

4.1.1. We have insufficient stock to deliver the goods you have ordered;
4.1.2. We do not deliver to your area; or
4.1.3. One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
4.1.4. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card or PayPal account as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


5.1. We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
5.2. Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
5.3. You will become the owner of the goods you have ordered once your payment has been received and the goods have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.


6.1. If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail at our contact address of the problem within 10 working days of the delivery of goods in question.

6.2. If you believe that the goods are defective then you must return them to us for testing. If we determine that the goods are defective then you will be given, at your decision, either;

6.2.1. a replacement or;
6.2.2. a full refund including the delivery costs of returning the goods. We will not refund any additional costs paid for one-day or express delivery.

If we determine that the goods are not defective then they shall be returned to you.

6.3. If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail of the problem within 40 days of the date on which you ordered the goods.

6.3.1. If you notify a problem to us under this condition, our only obligation will be, at your option;
6.3.2. to make good any shortage or non-delivery;
6.3.3. to replace any goods that are damaged or defective;
6.3.4. to refund to you the amount paid by you for goods in question.

6.4. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under conditions 6.1 or 6.3 and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clauses 6.2.2 and 6.3.3 above.

6.5. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

6.6. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


7.1. Flexx international Ltd offers a 30 day money back guarantee. Unwanted item may be returned within 30 days of order date, provided the item is unopened and in its original packaging.(Unwanted item which was opened or used or it is not in its original packaging will be subject to 20% restocking fees charge).

7.2. In the case of unwanted items in order to get a full refund please ensure you return all accessories (such as cables, manuals, or CDs) that shipped with the product, and that the items have not been opened or modified.

7.3. f you have an unwanted item that has been opened, but is unused, we may still be able to offer you a partial refund, please contact us to discuss.

7.4. Faulty items can be returned for warranty replacement or refund at anytime within the warranty period.

7.5. Once your item is received, we will issue a refund or replacement according to our return policy.

How to return items for a replacement or refund........

Our returns process will depend on what you are returning and where you are sending your return from.

a. For laptop batteries, we cannot use standard mail services to send batteries, so please email support@flexxmemory.co.uk with your order number and we will explain the return process to you.
Please note any battery sent through royal mail will not be delivered to us and will be destroyed by Royal Mail.

b. In the UK and anywhere that the Royal Mail operate, we use their tracked return service. Please book your return using the following link....


c. Everywhere else in the world we use a service called Ezi Returns. Please book your return using the following link.... ...


If you click on either of the links above, the website will guide you through the process of generating a returns label and locate your nearest drop off points for you

Please write your RMA number on the outside of your package, or print this email and include it with the return and send it to us in secure packaging. This will protect your contents as Flexx is not liable for items lost or damaged in transit.

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact e-mail address at support@flexxmemory.com and all notices from us to you will be displayed on our website from time to time.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy which may be found by clicking here. [PRIVACY POLICY ].

Except for our affiliates or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

The contract between us shall be governed by and interpreted in accordance with Northern Irish law and the courts of Northern Ireland shall have jurisdiction to resolve any disputes between us.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.