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0800 195 4072

Shipping & Returns

 

SHIPPING RATES:

Shipping to UK, Northern Ireland,
Republic of Ireland, Channel Islands and Isle of Man

Service

Cost

Standard Service

Royal mail First class packet post  1-2 working days

Free

Royal mail Special delivery - guaranteed next day delivery

Express service 1-2 working days, signature required

£7.00

 
FOR NEXT DAY DELIVERY SHIPPING WITHIN  UK, ORDERS MUST BE PLACED BEFORE 4.30PM, Orders placed after 4.30pm will be processed and shipped the following working day.
     

International shipping

Service

Cost

Standard shipping method to EU / Europe, America, Canada and Australia

International Airmail Packets Signed For or Tracked - 5-7 working days      

From £5.50

UPS Standard to EU

3-4 days for delivery

From £13.00 to  £15.00

Express shipping  to EU and worldwide (DHL or UPS)

2 days for delivery

Prices may vary depending on country/shipping zone, please check shipping cost at checkout.

     
International shipping - You can estimate shipping cost before order completion see Here  
     
We reserve the right to change the shipping company without prior notification.
 

RETURNS

Flexx offers 60 days money back guarantee. Unwanted items may be returned within 60 days of order date, provided the item is unopened and in its original packaging. Faulty items can be returned for warranty replacement or refund at anytime within the warranty period.

In the case of unwanted items in order to get a full refund please ensure you return all accessories (such as cables, manuals, or CDs) that shipped with the product, and that the items have not been opened or modified.

If you have an unwanted item that has been opened, but is unused, we may still be able to offer you a partial refund, please contact us to discuss.

How to return items for a replacement or refund........

To return an item for replacement or refund you must obtain an RMA - Return Material Authorization number. An RMA number allows us to process your return quickly. Items received without an RMA number will be destroyed and no refunds will be issued.

  • Call us on 0800 195 4072 (Free Phone), or email us. Please have your email address and order number ready.
  • A member of our team will provide you with return material authorization number (RMA) for your return order.
  • Your RMA will be emailed to you, together with the freepost address to return your item (No payment will be required).
  • Please write the RMA number on the envelope for easier identification.
  • Please retain all shipping information, including tracking numbers, until your account or original credit card has been credited by Flexx memory or until you receive the replacement product.
  • Once your item is received, we will issue a refund or replacement.

When contacting us regarding return, please have your email address and order number ready.