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Shipping & Returns

 Shipping rates:

 Shipping to UK, Northern Ireland, Republic of Ireland, Channel Islands and Isle of Man
 Free shipping method                                                                                                              free

 ( Royal mail First class packet post  1-2 working days ) 

                                                             
        Royal mail Special delivery - guaranteed next day delivery                                                     £ 7.00  
        ( express service 1-2 working days, signature required )                                                            

FOR NEXT DAY DELIVERY SHIPPING WITHIN  UK, ORDER MUST BE PLACED BEFORE 4.30PM.

Order placed after 4.30pm will be processed and shipped following day.

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    International shipping  (you can estimate shipping cost before order completion see  Here)


       Standard shipping method to EU / Europe, America, Canada and Australia                        from  £ 5.50
     
 
(International Airmail Packets Signed For or Tracked - 5-7 working days)                                                                  

 

UPS Standard to EU      ( 3-4 days for delivery )                                                                 from £ 13.00 to  15.00

( price depends of shipping zone, you can approximate shipping cost before checkout )

 

Express shipping  to EU and worldwide    ( 2 days for delivery )

(DHL or UPS), prices may vary depend of country shipping zone, please check shipping cost at checkout page.

 

We reserve the right to change the shipping company without prior notification.

 

RETURNS

Flexx offers 60 days money back guarantee. Return for unwanted items accepted within 60 days from order date provided item is unused in its original packaging. This does not apply to faulty items. Faulty items can be returned for warranty replacement or refund anytime within warranty period.

To return an item for replacement or refund you must obtain RMA - return material authorization number. Please, under no circumstances send any item back to us without RMA. 
An RMA number allows us to process your return quickly.Without it, your refund or exchange will delay due to identification an item.
If you believe, that item is not what did you order or is faulty or damaged, then;
- call us on 08001954072 ( toll free ) , or eMail Us
- member of our team will set up return material authorization number (RMA) for your return order
- RMA is then sent to you via email together with return address (
we use free return address, customer does not need to pay return postage cost)
- please, write RMA number on the top side of the envelope for easier identification.

When contacting us regarding return, please have your email address and order number ready.

What else do I need to know about making a return?

All returns will be treated on a wait-to-receive basis. 

Flexx will issue refund or replacement after returned product is received along with your authorized RMA number.
If you are returning a two-piece kit, you will need to send both parts.
When returning any non-DRAM item (SSD, flash drive, or card reader), return all accessories (such as cables, manuals, or CDs) that shipped with the product. If any accessories are missing, a restocking fee may be deducted from your refund.
Products that have been modified are not covered by our limited warranty.
Flexx memory reserves the right to charge a restocking fee (up to 20 percent) at our discretion.
Please retain all shipping information, including tracking numbers, until your account or original credit card has been credited by Flexx memory or until you receive the replacement product.

 

Download free return shipping label here

When sending item for replacement or refund, please write your order number on the top of envelope for easier identification.

( Your order number serves as RMA number )